Shipping

Last updated: 4 August 2026

Every portrait is made to order, so there are two parts to the wait: the time it takes to make your piece, and the time it takes to reach your door. Here is exactly what to expect.

Production time

Once your order is confirmed, our studio finishes the artwork and our print partner produces and frames it. That takes 2–5 business days. Business days are Monday to Friday, not counting public holidays.

Nothing is printed until you order — the preview on the site is free and costs you nothing, and no press is running behind it.

Delivery time

After production, delivery usually takes a further 3–7 business days, depending on where you are. So a typical order arrives about 1–2 weeks after you place it.

These are honest estimates, not promises. Carriers occasionally run late, and December, severe weather and public holidays all add time. If your order is running noticeably behind, write to [email protected] and we will chase it for you.

Shipping cost

Shipping is free worldwide. There is no minimum order and no surcharge for larger sizes or framed pieces, wherever you are. The price you see at checkout is the price you pay, apart from any sales tax we are required to collect, which is shown before you pay.

Where we ship

We ship worldwide. Your portrait is produced at whichever of our partner print studios is closest to your delivery address — we have partners in the United States, the United Kingdom, across Europe, Canada, Australia, Japan and elsewhere — so most orders are printed in the same country they are delivered to and travel only a short way.

Within the United States we deliver to all 50 states and shipping is free. Delivery to some addresses — including Alaska, Hawaii, PO boxes, APO/FPO military addresses and US territories — may take longer, and in a few cases we may not be able to deliver at all; if that applies to your order we will contact you and refund you in full.

Outside the United States, shipping is free too — the price you see at checkout is the price you pay, with nothing added afterwards. Where an order is produced in your own country or trading bloc there are normally no customs charges; on the rare occasion an order has to cross a border, any import duty or tax is set by your country and is the responsibility of the recipient. If your country is not offered at checkout, email [email protected] and we will see what we can arrange.

Tracking

You will get an email when your order is confirmed, and a second email with a tracking number as soon as your parcel leaves the print partner. Tracking can take a day or so to start showing movement — that is normal, and does not mean anything is wrong.

If you did not receive either email, check your spam folder first, then write to [email protected] and we will resend it.

Please check your address

We ship to the address you enter at checkout, exactly as you enter it. Please double-check it, including the apartment or unit number.

If you spot a mistake, email [email protected] straight away. If the parcel has not yet shipped we can usually correct it at no cost. If it has already shipped to an address you gave us incorrectly, and it comes back to us, we will happily send it out again once you cover the cost of reshipping. If it does not come back, we are not able to replace it free of charge.

If a parcel is lost

If tracking has not updated for 10 business days, or the carrier has marked the parcel delivered but you cannot find it, contact us at [email protected]. Please check with anyone else at the address and look in the usual hiding places first — porches, side gates, neighbours — because parcels turn up that way more often than not.

If it really is gone, we will open a claim with the carrier and make you a replacement at no cost to you. You do not have to fight the carrier yourself; that is our job.

If a parcel arrives damaged

Everything is packed to survive the trip, but accidents happen. If your piece arrives damaged, email [email protected] within 30 days of delivery with a photo of the damage and a photo of the outer packaging. We will make you a new one and ship it free. You will not normally need to send the damaged piece back — and if we do need it back, we pay the return postage.

Multiple items

If you order more than one portrait, they may be produced at slightly different speeds and can arrive in separate parcels on different days. You are never charged extra for that.

Anything unclear, or a delivery going wrong? Write to [email protected] and we’ll sort it out. Please don’t post anything back to us before reading the Refunds & Returns page — it explains how returns work and where to send them.